Privacy Policy

1. Introduction

Welcome to Drpshippr (“we”, “our”, “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website drpshippr.io or use our platform.

If you have questions or concerns about this policy, contact us at care@drpshippr.in.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account registration details (name, email address, phone number)
• Business information (store name, Shopify store URL, GST details)
• Bank account details for payouts (IFSC code, account number)
• Order and customer data synced from your connected store
• Communications with our support team

We also collect information automatically when you use our platform:

• Log data (IP address, browser type, pages visited, timestamps)
• Device information (hardware model, operating system, browser)
• Usage data (features used, time spent, clicks, navigation patterns)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Create and manage your Drpshippr account
• Process and fulfill orders on your behalf
• Send weekly payouts to your registered bank account
• Provide customer support and respond to inquiries
• Send transactional emails (order updates, payout confirmations)
• Improve and personalize your experience on our platform
• Detect and prevent fraud or unauthorized access
• Comply with legal obligations under Indian law
• Send marketing communications (only with your consent)

4. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Logistics Partners: Name, address, and phone number of your customers are shared with our courier partners (Delhivery, Shiprocket, XpressBees, etc.) solely for order fulfillment.
• Payment Processors: Bank details for processing payouts via NEFT/IMPS.
• Communication Providers: SMS/WhatsApp services for NDR follow-ups and order confirmations.
• Analytics Tools: Aggregated, anonymized data to understand platform usage.
• Legal Authorities: When required by law, court order, or governmental authority under Indian jurisdiction.

5. Data Security

We implement industry-standard security measures including SSL/TLS encryption for data in transit, encrypted storage for sensitive data, access controls and authentication, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your bank account details are stored in encrypted form and are only used for processing payouts. We never store CVV numbers or full card details.

6. Cookies

We use cookies to maintain your session, remember your preferences, and analyze platform usage. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our platform. We use both session cookies (deleted when you close your browser) and persistent cookies.

7. Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your account and associated data
• Withdraw consent for marketing communications at any time
• Object to certain types of data processing

To exercise any of these rights, email us at care@drpshippr.inwith the subject “Privacy Request”.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Order and transaction data is retained for 7 years as required by Indian tax and accounting laws. After account deletion, we may retain anonymized data for analytics purposes.

9. Third-Party Links

Our platform may contain links to third-party websites (e.g., Shopify, courier partner portals). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

10. Children's Privacy

Drpshippr is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with their data, please contact us immediately at care@drpshippr.in.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice on our platform. Your continued use of Drpshippr after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us: